Autumn Term 2018 Booking / Rebooking
Please see here for full term dates
Monday 21st May 2018
Priority rebooking period for current clients begins. Current clients will receive an automated email (from firstname.lastname@example.org) at the end of their lessons during the course of the w/c 21st May. The email will contain instructions on how to rebook the same time for the Autumn Term.
Payment can be made online via HomePortal, bank transfer (details included in rebooking email) or over-the-phone card payment by calling 0208 871 3972, Monday – Friday between 9:30am and 2:30pm.
NO CHANGE REQUESTS CAN BE ACCEPTED DURING THE REBOOKING PERIOD. WE ARE ONLY ABLE TO REBOOK THE SAME TIME/DAY FOR THE FOLLOWING TERM.
Current clients who definitely cannot make the same lesson time next term will need to let us know via email during the priority rebooking period, and then look for an alternative space when general bookings open (details below).
Please note, there will be no priority rebooking period for the Balham Pool, as the venue will be closing after the Summer Term 2018
Wednesday 6th June 2018 @ 2.30pm
Priority rebooking period ends. This is the payment deadline for current clients to confirm their same lesson times for the Autumn Term. Any unconfirmed spaces will be automatically opened to new bookings the following week.
Monday 11th June 2018 @ 12:00pm
Autumn Term bookings open*
All clients on the SwimWay database will receive an email announcing the opening of the bookings. Note that emails are sometimes delayed, but from 12pm, availability is also shown on our website here (select the relevant course/pool, or simply click on the link taking you to the PDF booklet for all pools).
Once you have viewed the availability, email the relevant Account Manager with your request to book. If you are requesting spaces at different pools, please remember to copy in all relevant email addresses.
Spaces are allocated on a first come first served basis via email only