FAQs

Find out more about how we run the SwimWay operation...

FAQ: Parent And Baby Group Classes VS 1:1 Lessons

A question that arises when booking parent & baby lessons is whether we offer 1:1 classes. SwimWay only operates small groups parents and baby lessons.

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FAQ: How Do The Availability Pages Work (Parent & Baby Lessons)

When booking into our parent and baby classes, you are able to view all the spaces we currently have available on our website before contacting us.

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FAQ: How Do The Availability Pages Work (Children's Lessons)

On the Find Your Pool section of our website, you can select the relevant venue, and click on the availability links for term time or holiday lessons.

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FAQ: Holiday Course Bookings For Less Than The Full Week

If we have any remaining spaces on the Friday before the course, we may be able to provide bookings for holiday courses for less than the full week.

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FAQ: SwimWay Rebooking & Booking Procedures

SwimWay has established a set of booking procedures which have been refined over the years to ensure timely and efficient responses for our clients.

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FAQ: Find Your SwimWay Stage Questionnaire

Use our questionnaire to find your child’s swimming stage. Taking a few minutes to do so will help when searching through our availability online

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FAQ: How To Book Swimming Lessons With SwimWay

This FAQ is to help our clients book swimming lessons with SwimWay. It includes other FAQ links and information that will help with the booking process.

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FAQ: View Progress And Rebook Lessons Using HomePortal

SwimWay’s Homeportal system allows you to view your child’s progress as well as rebook the same lessons for the following term.

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FAQ: What happens if my child is unable to attend a class?

Frequently Asked Question: “What happens if my child can’t attend a class? NOTICE: If your child is unable to attend their class for any reason we ask that you send us a quick email to let us know, so we can inform their instructor. This is by no means a requirement, however it is very useful for our instructors, especially if you class is their first or last of the day.

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FAQ: What is the Double Nappy System for Younger Children?

All children under the age of 3 years (and older children if they are not potty trained) are required to wear the double nappy system in SwimWay Classes. This consists of an aqua nappy (such as Huggies) that can be bought in most supermarkets/chemists and a Happy Nappy over the top. The Happy Nappy can be bought on-line at www.splashabout.com and from JoJo Maman Bébé.

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