FAQs

Find out more about how we run the SwimWay operation...

Please note these FAQs are still being updated from our old website, and some may appear unfinished

FAQ: Lesson Cancellations & Substitute Teachers

SwimWay works extremely hard to try to ensure our clients receive advance warning of any lesson cancellations or substitute teachers.

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FAQ: Shadowing & Training For New/Replacement Instructors

At SwimWay, we put a huge amount of money, time and effort into our shadowing and training programme for new/replacement SwimWay instructors.

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FAQ: Parent & Baby Age Group Lesson Times

Many schools have specific parent and baby lesson times for certain ages/stages. However, SwimWay does not operate in this manner.

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FAQ: SwimWay Swimming School Site Visits

Many clients ask us to view our facilities before bookings with us. We do our best to make SwimWay venues available for site visits whenever possible.

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FAQ: Cancellations, Refunds, Credits & Make-Up Policies

SwimWay has strict policies for cancellations, refunds, credits and make-ups. Our Ts&Cs are on our website, and we encourage clients review before booking.

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FAQ: Parking Restrictions During Wimbledon Tennis Tournament

During the Wimbledon Tournament, parking is not permitted close to our Wimbledon/Southfields venue. Lessons will continue as normal during this time.

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FAQ: Booking Restrictions For Low-Demand Ages & Abilities

Due to the sizes of the majority of our pools (12m), SwimWay Swimming School specialises in lessons for younger, beginner/developing swimmers.

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FAQ: Potential Mismatches In 1:2 Lessons

In some cases, a pairing that looks good during the booking process may not work in practice because of abilities being over/understated, or a nervous child

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FAQ: Why Are There Restrictions On Booking Some Available Spaces?

We have to be careful when booking, as if we don’t meet some minimum requirements, we may find ourselves running a lesson at a loss.

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FAQ: Why Is It So Difficult To Book A Prime-Time Space?

Unfortunately, due to the limited number of after school and weekend spaces available, it can be difficult to secure a prime-time spot.

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FAQ: What Lessons Can I Book For A 2-3 Year Old?

For children aged 2-3 years, SwimWay offers the opportunity to book into 1:1 lessons, as long as the child has plenty of previous experience in the water

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FAQ: Parent And Baby Group Classes VS 1:1 Lessons

A question that arises when booking parent & baby lessons is whether we offer 1:1 classes. SwimWay only operates small groups parents and baby lessons.

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FAQ: How Do The Availability Pages Work (Parent & Baby Lessons)

When booking into our parent and baby classes, you are able to view all the spaces we currently have available on our website before contacting us.

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FAQ: How Do The Availability Pages Work (Children's Lessons)

On the Find Your Pool section of our website, you can select the relevant venue, and click on the availability links for term time or holiday lessons.

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FAQ: Holiday Course Bookings For Less Than The Full Week

If we have any remaining spaces on the Friday before the course, we may be able to provide bookings for holiday courses for less than the full week.

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FAQ: SwimWay Rebooking & Booking Procedures

SwimWay has established a set of booking procedures which have been refined over the years to ensure timely and efficient responses for our clients.

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FAQ: Find Your SwimWay Stage Questionnaire

Use our questionnaire to find your child’s swimming stage. Taking a few minutes to do so will help when searching through our availability online

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FAQ: How To Book Swimming Lessons With SwimWay

This FAQ is to help our clients book swimming lessons with SwimWay. It includes other FAQ links and information that will help with the booking process.

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FAQ: View Progress And Rebook Lessons Using HomePortal

SwimWay’s Homeportal system allows you to view your child’s progress as well as rebook the same lessons for the following term.

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FAQ: What happens if my child can't attend a class?

Frequently Asked Question: “What happens if my child can’t attend a class? NOTICE: If your child is unable to attend their class for any reason we ask that you send us a quick email to let us know, so we can inform their instructor. This is by no means a requirement, however it is very useful for our instructors, especially if you class is their first or last of the day.

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FAQ: What is the Double Nappy System for Younger Children?

All children under the age of 3 years (and older children if they are not potty trained) are required to wear the double nappy system in SwimWay Classes. This consists of an aqua nappy (such as Huggies) that can be bought in most supermarkets/chemists and a Happy Nappy over the top. The Happy Nappy can be bought on-line at www.splashabout.com and from JoJo Maman Bébé.

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FAQ: How can we follow our child’s progress on-line through the term?

Frequently Asked Question: “How can we follow our child’s progress through the term?
At swimway we encourage parents to watch their child’s swimming lessons, this means you can watch your child progress in front of your eyes during the term. We also use a system called Homeportal – this system that gives you access to your children’s progression throughout the term. This system also makes rebooking your slot for next term extremely easy.

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FAQ: How long does it take a child to learn to swim?

We are often asked this question. Mastering swimming, like any skill, depends greatly on a number of different factors which include, age, natural ability, willingness to learn and the style of teaching. This means that each student progress at their own rate depending on their own circumstances.

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FAQ: Can Children Eat Before Swimming Lessons?

Frequently Asked Questions: “Can Children Eat Before Swimming Lessons?” Many people remember the advice that you shouldn’t eat before swimming but are unsure if this is true. We would recommend that you treat your swimming lessons like any other prolonged

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FAQ: At What Age Should My Child Begin Swimming Lessons?

We begin teaching children in our parent and baby swimming lessons from 3 months. From the age of 2 or 3 years they can join our 1:1 or 1:2 lessons.

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FAQ: Can my baby go swimming before or after vaccinations?

Frequently Asked Questions: Can my baby go swimming before or after vaccinations? The Department of Health says that you can take your baby swimming from a very young age. There is no need to wait until they have been vaccinated. This article is what the NHS say about swimming before or after vaccinations. You can take your baby swimming at any age, both before and after they have been vaccinated. It doesn’t matter if they haven’t yet completed their course of vaccinations.

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FAQ: What Can I Do To Prepare My Baby For Swimming Lessons?

Frequently Asked Questions: Often when someone books their first Parent & Baby Swimming Lessons we get asked “What can I do to prepare my baby for swimming lessons?” The most important part of preparing…

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FAQ: Why Choose Private Swim Lessons Over Busy Community Classes?

SwimWay offers private swimming lessons year round in private pools and exclusive health clubs in London. Even if you don’t have a pool in the back garden, it’s important for your children to learn how to swim. As your children grow up, they will have many opportunities to swim and play in water, whether it’s a pool at their friend’s house, a lake on the family holiday or in the ocean on a sunny beach holiday. Learning to swim will not only help them enjoy the water, but it could also save their life.

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FAQ: Can My Child Have Swimming Lessons With Asthma?

One in seven children suffer from asthma in Great Britain, but this shouldn’t stop them from exercising and becoming good swimmers, it didn’t stop Adrian Moorehouse from winning the 100m breaststroke gold medal at the Seoul Olympics.

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