FAQs

Find out more about how we run the SwimWay operation...

Please note these FAQs are still being updated from our old website, and some may appear unfinished

FAQ: What To Wear For Parent & Baby Lessons?

SwimWay Parent & Baby Lessons are a popular choice for children under the age of 3 years. But what should your child wear for the parent and baby lessons?

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FAQ: Marketing/Service Communications & Unsubscribing

SwimWay sends out two types of communications: Marketing and Service. Past submission requests for information have resulted in addition to our database.

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FAQ: Lesson Cancellations & Substitute Teachers

SwimWay works extremely hard to try to ensure our clients receive advance warning of any lesson cancellations or substitute teachers.

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FAQ: Shadowing & Training For New/Replacement Instructors

At SwimWay, we put a huge amount of money, time and effort into our shadowing and training programme for new/replacement SwimWay instructors.

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FAQ: Parent & Baby Age Group Lesson Times

Many schools have specific parent and baby lesson times for certain ages/stages. However, SwimWay does not operate in this manner.

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FAQ: SwimWay Swimming School Site Visits

Many clients ask us to view our facilities before bookings with us. We do our best to make SwimWay venues available for site visits whenever possible.

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FAQ: Cancellations, Refunds, Credits & Make-Up Policies

SwimWay has strict policies for cancellations, refunds, credits and make-ups. Our Ts&Cs are on our website, and we encourage clients review before booking.

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FAQ: Parking Restrictions During Wimbledon Tennis Tournament

During the Wimbledon Tournament, parking is not permitted close to our Wimbledon/Southfields venue. Lessons will continue as normal during this time.

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FAQ: Booking Restrictions For Low-Demand Ages & Abilities

Due to the sizes of the majority of our pools (12m), SwimWay Swimming School specialises in lessons for younger, beginner/developing swimmers.

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FAQ: Potential Mismatches In 1:2 Lessons

In some cases, a pairing that looks good during the booking process may not work in practice because of abilities being over/understated, or a nervous child

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