FAQs

Find out more about how we run the SwimWay operation...

FAQ: Can I Make Partial Bookings For Less Than The Full Course?

When accepting bookings for our courses, one question does get asked quite often: “Can I make partial bookings for less than the full course?”

Continue Reading »

FAQ: How To Request A Booking With SwimWay

We have covered how our availability works for private, semi-private and group classes. Now we’d like to show you how to request a booking with SwimWay.

Continue Reading »

FAQ: The Importance Of Disclosing Pertinent Medical Details

Disclosing pertinent medical details about anyone entering the water in our lessons goes in hand with our “safety first” ideals.

Continue Reading »

FAQ: What To Wear For Parent & Baby Lessons?

SwimWay Parent & Baby Lessons are a popular choice for children under the age of 3 years. But what should your child wear for the parent and baby lessons?

Continue Reading »

FAQ: Marketing/Service Communications & Unsubscribing

SwimWay sends out two types of communications: Marketing and Service. Past submission requests for information have resulted in addition to our database.

Continue Reading »

FAQ: Lesson Cancellations & Substitute Teachers

SwimWay works extremely hard to try to ensure our clients receive advance warning of any lesson cancellations or substitute teachers.

Continue Reading »

FAQ: Shadowing & Training For New/Replacement Instructors

At SwimWay, we put a huge amount of money, time and effort into our shadowing and training programme for new/replacement SwimWay instructors.

Continue Reading »

FAQ: Parent & Baby Age Group Lesson Times

Many schools have specific parent and baby lesson times for certain ages/stages. However, SwimWay does not operate in this manner.

Continue Reading »

FAQ: SwimWay Swimming School Site Visits

Many clients ask us to view our facilities before bookings with us. We do our best to make SwimWay venues available for site visits whenever possible.

Continue Reading »

FAQ: Cancellations, Refunds, Credits & Make-Up Policies

SwimWay has strict policies for cancellations, refunds, credits and make-ups. Our Ts&Cs are on our website, and we encourage clients review before booking.

Continue Reading »