FAQs

Find out more about how we run the SwimWay operation...

FAQ: What Happens If SwimWay Cancels A Class?

Following our previous FAQs about cancellations, we thought it would be helpful to delve a little deeper into what happens if SwimWay cancels a class.

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FAQ: Waiting List & Availability Notifications

For a waiting list & availability notifications, we do not guarantee updates in priority order. Bookings are taken on a first come, first served basis.

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FAQ: Can I Book Trial Lessons With SwimWay Swimming School?

Technically, SwimWay does not offer trial lessons. Unfortunately, we are unable to reserve a space for a booking that is not guaranteed.

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FAQ: Can I Make Partial Bookings For Less Than The Full Course?

When accepting bookings for our courses, one question does get asked quite often: “Can I make partial bookings for less than the full course?”

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FAQ: How To Request A Booking With SwimWay

We have covered how our availability works for private, semi-private and group classes. Now we’d like to show you how to request a booking with SwimWay.

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FAQ: The Importance Of Disclosing Pertinent Medical Details

Disclosing pertinent medical details about anyone entering the water in our lessons goes in hand with our “safety first” ideals.

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FAQ: What To Wear For Parent & Baby Lessons?

SwimWay Parent & Baby Lessons are a popular choice for children under the age of 3 years. But what should your child wear for the parent and baby lessons?

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FAQ: Marketing/Service Communications & Unsubscribing

SwimWay sends out two types of communications: Marketing and Service. Past submission requests for information have resulted in addition to our database.

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FAQ: Lesson Cancellations & Substitute Teachers

SwimWay works extremely hard to try to ensure our clients receive advance warning of any lesson cancellations or substitute teachers.

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FAQ: Shadowing & Training For New/Replacement Instructors

At SwimWay, we put a huge amount of money, time and effort into our shadowing and training programme for new/replacement SwimWay instructors.

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