SwimWay Booking Procedures

Everything you need to know about our booking and rebooking policies and procedures, as well as dates for future term general bookings.  Please note dates below are subject to change

 

Friday 11th October 2019

Priority rebooking period for current clients begins.

Current clients will receive an automated email (from noreply.notification@swimway.co.uk) at the end of their lessons during the course of the rebooking commencement week. The email will contain instructions on how to rebook the same time for the following term.

No change requests can be accepted during the rebooking period. We are only able to rebook the same time/day for the following term.

Monday 28th October 2019, 12.00pm

Spring term general bookings open.

All availability and booking instructions will be posted on our website here, as well as on each venue page.  All clients on the SwimWay database who have subscribed to our communications will also receive an email announcing the opening of the bookings.  However, we strongly recommend you do not wait for the email as it is usually delayed.

Once you have viewed the availability, contact us using our booking form with your request. If you are requesting spaces at multiple pools, please ensure you list them in the "further information" box.  You are also welcome to email us directly, but please ensure you include all the necessary information required to make a booking.  Additionally, please send your email to each venue address you are requesting to book at.

Spaces are allocated on a first come first served basis via email only.

 

w/c 10th February 2020

Priority rebooking period for current clients begins.

Current clients will receive an automated email (from noreply.notification@swimway.co.uk) at the end of their lessons during the course of the rebooking commencement week. The email will contain instructions on how to rebook the same time for the following term.

No change requests can be accepted during the rebooking period. We are only able to rebook the same time/day for the following term.

Early/Mid March 2020, 12.00pm

Summer term general bookings open.

All availability and booking instructions will be posted on our website here, as well as on each venue page.  All clients on the SwimWay database who have subscribed to our communications will also receive an email announcing the opening of the bookings.  However, we strongly recommend you do not wait for the email as it is usually delayed.

Once you have viewed the availability, contact us using our booking form with your request. If you are requesting spaces at multiple pools, please ensure you list them in the "further information" box.  You are also welcome to email us directly, but please ensure you include all the necessary information required to make a booking.  Additionally, please send your email to each venue address you are requesting to book at.

Spaces are allocated on a first come first served basis via email only.

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The Procedure

SwimWay does not operate a waiting-list system. All new bookings are taken on a first come, first served basis. When it comes to booking/rebooking for the following term, we offer our current clients advance priority to rebook the same lesson time/day ahead of when the general bookings open.

Around mid-way through the current term, we will begin the priority rebooking period for current clients to rebook their spaces for the following term.

We only accept bookings for the same time/day for current clients during this period. Unfortunately, we are unable to advise what alternative spaces are available until after the general bookings open. If a client is unable to make the same time/day next term, we ask that they inform us as soon as they receive the rebooking email so we can open the space for the general bookings.

Once the priority rebooking period ends, we will open for new bookings. The general bookings for the following term will be opened with availability and booking instructions detailed on our website here, as well as an email announcement to our database. From then on it is a first come, first served opportunity.

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Remember...

We are unable to take requests for changes to lesson times/days during the priority rebooking period

You are only able to request a new booking or change an existing booking for the following term once the general bookings open on a first come, first served basis via direct email or the SwimWay Booking Form.

Any change requests made before the general bookings open, or via phone unfortunately cannot be accepted. Availability will likely be extremely limited, so unfortunately we cannot guarantee your desired slots will be available

If you are a current client, and you CAN swim in your current space next term: Pay and confirm the space during the priority rebooking period, even if you would prefer a different time. This will have no impact on your chances of finding an alternative time when the general bookings open

If you are a current client, and you CAN’T swim in your current space next term: Do not pay for the space. Send us an email to let us know, and we will remove you from the space. This will have no impact on your chances of finding an alternative time when the general bookings open

If you would like to discuss our swimming lessons, contact us today!