FAQ: SwimWay Rebooking & Booking Procedures

SwimWay has established a set of booking procedures for new term bookings. This is due to the overwhelming amount of requests we receive for lessons every term. Over the years we have refined this process to ensure timely and efficient responses for our clients.

young child submerging under the water

Online Bookings

Some schools offer an online bookings system for all their classes. However, we have found this can cause major issues for mismatches. We have an extremely unique methodology and attention to detail. Thus, each one of our 1:2 lesson bookings has to be monitored and handled by our Account Managers personally.  It is incredibly important to correctly match our students to ensure a progressive course of lessons. Not only by age, but by skill level too.  This is why we have developed our specific booking procedures.

It is worth noting that in the future we hope to implement an online bookings facility. We have been working on this for many years now, but have not managed to source a system that can pair children by age/ability as well as a human can!

Priority Rebooking For Current Clients

SwimWay does not operate a waiting-list system.  All new bookings are taken on a first come, first served basis.  We offer our current clients advance priority to rebook the same lesson time/day before a short priority booking period where they can request a new time/day. Then we open all remaining spaces to the general database. This occurs around mid-way through the current term.

Unfortunately, we are unable to advise our current client what alternative spaces are available until after the priority/general bookings open.  If a client is doesn’t rebook, we can open their space for the priority/general bookings.

Priority & General Bookings

Once the priority rebooking period ends, we open for new bookings on a first come, first served basis. Current clients get priority of a few days ahead of the general database. Our website will show availability and booking instructions here. We also send out email announcements, but we always advise to not wait for the email notifications as they can sometimes be delayed.