Policies
Find out more about how we run the SwimWay operation...
FAQ: What Happens If SwimWay Cancels A Class?
Following our previous FAQs about cancellations, we thought it would be helpful to delve a little deeper into what happens if SwimWay cancels a class.
Continue Reading »FAQ: Waiting List & Availability Notifications
For a waiting list & availability notifications, we do not guarantee updates in priority order. Bookings are taken on a first come, first served basis.
Continue Reading »FAQ: Can I Book Trial Lessons With SwimWay Swimming School?
Technically, SwimWay does not offer trial lessons. Unfortunately, we are unable to reserve a space for a booking that is not guaranteed.
Continue Reading »FAQ: Can I Make Partial Bookings For Less Than The Full Course?
When accepting bookings for our courses, one question does get asked quite often: “Can I make partial bookings for less than the full course?”
Continue Reading »FAQ: The Importance Of Disclosing Pertinent Medical Details
Disclosing pertinent medical details about anyone entering the water in our lessons goes in hand with our “safety first” ideals.
Continue Reading »FAQ: What To Wear For Parent & Baby Lessons?
SwimWay Parent & Baby Lessons are a popular choice for children under the age of 3 years. But what should your child wear for the parent and baby lessons?
Continue Reading »FAQ: Marketing/Service Communications & Unsubscribing
SwimWay sends out two types of communications: Marketing and Service. Past submission requests for information have resulted in addition to our database.
Continue Reading »FAQ: Lesson Cancellations & Substitute Teachers
SwimWay works extremely hard to try to ensure our clients receive advance warning of any lesson cancellations or substitute teachers.
Continue Reading »FAQ: Cancellations, Refunds, Credits & Make-Up Policies
SwimWay has strict policies for cancellations, refunds, credits and make-ups. Our Ts&Cs are on our website, and we encourage clients review before booking.
Continue Reading »FAQ: Booking Restrictions For Low-Demand Ages & Abilities
Due to the sizes of the majority of our pools (12m), SwimWay Swimming School specialises in lessons for younger, beginner/developing swimmers.
Continue Reading »